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IWS Support

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IWS Support

Everything you need to succeeed with IWS solutions

We value the relationships developed with our customers during the course of a new implementation, and we believe maintaining these relationships is important for your ongoing success with your solution. The support team members are located around the world to ensure you get the ongoing support, upgrade installations, and guidance you need.

Overview

IWS Support provides customers with valuable help and guidance during implementations, upgrades, and updates and for troubleshooting to ensure continuous satisfaction with their Getinge solution.

Services Provided

Ensure ongoing customer service and satisfaction

Our personal customer communications ensure that we not only meet our Service Level Agreements, but that we always take that extra step and exceed customer expectations. We believe in actively engaging with our customers following the implementation of their solution, and we hold ourselves accountable for driving ongoing customer service and satisfaction.

 

Our support team members work collaboratively with colleagues around the world and together strive for new ways of meeting customer needs in a timely and proactive manner.

Planning, scheduling and support for your updates and upgrades

We are committed to bringing you annual upgrades and frequent minor updates. We ensure your solutions are technically delivering on the highest market standards while delivering a great user experience – all while adding new functionality and increasing system reliability to customers covered by an active service agreement. To minimize the impact on your daily operations, our support team works with your IT staff and other personnel to plan, schedule, and perform updates and upgrades on a regular basis.

 

Updates and upgrades are also an opportunity for provide you with additional assistance and guidance on how you can optimize and strengthen the value of your solutions.

Taking care of the technical details

When it comes to today’s IT solutions, you can count on us to work effectively with hospital IT, biomedical, and other technical groups, including third party systems, teams and vendors. We speak your language and make every effort to plan for all installation details.

 

We perform onsite configuration work to guarantee the highest level of readiness for all your solutions. This includes verification of the entire implementation process to ensure the agreed expected outcome.