Getinge US Service Receives NBRI Circle of Excellence Award for Sixth Consecutive Year
Getinge announces that its US Service department has been awarded the National Business Research Institute (NBRI) Circle of Excellence Award for the sixth year in a row. This continued achievement highlights the organization’s commitment to delivering an exceptional customer experience.
The NBRI Circle of Excellence Award recognizes organizations that demonstrate world‑class levels of customer satisfaction based on rigorous, scientific, psychological research of customer feedback. To qualify, organizations must score at or above Stretch Performance, placing them at the 75th percentile or higher within their industry.
Getinge continues to outperform industry benchmarks across key indicators of customer satisfaction, including service technician communication, knowledge, professionalism, friendliness, and timeliness. Getinge’s performance is compared against a subset of NBRI’s extensive database, which includes more than 10.5 billion survey responses. NBRI’s advanced root‑cause analytics—including linear regressions and random forest modeling—provide actionable insights that help guide ongoing improvements to the customer experience.
“We are honored to receive the NBRI Circle of Excellence Award for the sixth consecutive year,” said Carlos Garcia, Senior Director of Service at Getinge. “This recognition reflects the dedication, expertise, and customer‑first mindset of our entire Service team. Their commitment to delivering exceptional service and consistently going above and beyond for our customers continues to set us apart.”
This latest recognition underscores the organization’s long‑term focus on service excellence and its continued efforts to elevate the customer experience each year. The sustained achievement reinforces Getinge’s role as a trusted partner to healthcare providers and life science companies across the United States.
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About NBRI
NBRI conducts science-based Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human insights to make improvements to operations and strategy. With extensive experience across industries, NBRI’s research teams provide clients with a combination of deep industry knowledge and expert advice. NBRI’s mission is to help its clients set new standards of excellence in their industries. NBRI offers full-service business research and consulting ensuring NBRI clients focus on the most impactful issues to improve performance and unlock growth.