How can we help?

Our teams aim to respond to inquiries as quickly as possible, typically within 2 or 3 business days. Response times may vary slightly depending on your location. For the most accurate timeframe, please connect with your local sales contact. 

Yes, we provide technical support across all our product areas. Support is available through multiple channels, depending on your region and service agreement:

• Online Request service form or Repair a device form 
• Local sales teams and service teams
• FleetView, our digital service platform (for connected products)
• Service contracts and SLAs, where available

Once your request is submitted, a case is created and reviewed by our support team. Based on the issue, we determine the appropriate next steps—this may include a callback, quotation, remote troubleshooting, or scheduling a visit from a certified service engineer.

To get started, reach out through the contact form or connect with your local sales team.

Connect with your local sales team by choosing the country from the dropdown. If your country is not listed, choose “Other” and reach out through the general email address.

We welcome partnerships with organizations that share our passion for life-saving innovation. If you're interested in becoming a distributor or partner, please reach out through the dedicated contact form.

You can request to order spare parts through the dedicated contact form, for consumables please connect with your local sales team.

The Instructions for Use will be provided with the product. If you require a copy of the Instructions for Use, please contact us with a direct request for a paper copy.

Electronic Instructions for Use (eIFU) are available on our eIFU portal. There, you can search by product name, reference number, or other relevant criteria to access downloadable instructions in supported languages. Please note that availability may vary by product or region. A link to the eIFU portal is available from this website footer as well. 

When making a request, please include the Catalogue/Reference number, which can be found on the product label, the patient implant card, or directly on the device (when applicable). Instructions for Use are updated from time to time, so it’s important that you only use the version that matches your specific device. Also note that Instructions for Use may differ depending on country-specific requirements, so be sure to use the version intended for your country.

If you’re having trouble accessing specific documents, please reach out through the contact form or connect with your local sales team.

Simply navigate to the product you are interested in and open the “Documents” tab to access all available materials.

Please note that not all product pages display the same type of information. The availability of documents can vary depending on product type, regulatory requirements and regional rules.

If you can't find what you're looking for, please reach out through the contact form or connect with your local sales team. Some materials are available only upon request.

Yes, product demonstrations are available and can be tailored to your needs. Please reach out through the contact form or connect with your local sales team to check availability in your area.

We also welcome visitors to our Experience Centers located in Europe (Frankfurt, Germany), US (Wayne, New Jersey) and Asia (Tokyo, Japan) where you can explore our solutions in a real-life clinical environment. To arrange a visit, we recommend contacting the center directly in advance.

Please note that availability may vary depending on the product and region.

Yes, we offer a wide range of clinical, technical, and digital training programs, available both in-person and online.

Training formats include:

• Personalized training or language-specific resources (reach out through the contact form)
• Online learning via our Getinge Online Academy
• Immersive sessions at our Experience Centers (in Europe (Frankfurt, Germany), US (Wayne, New Jersey) and Asia (Tokyo, Japan))

Available programs may vary by country. Connect with your local sales team to explore training opportunities.

Our products meet a wide range of international regulatory certifications and standards, including CE marking and FDA clearance, depending on the product and market. We also comply with relevant ISO standards to ensure safety, performance, and quality. Please contact us for product-specific regulatory information.

In addition to regulatory approvals, many of our products are protected by patents that reflect our ongoing commitment to innovation in healthcare technology. For a detailed overview of our granted patents and published applications, please visit our Patent Marking Index.

You can also explore our Declarations of Conformity for more technical compliance information.

We take data protection and privacy seriously. Any personal information shared with us — whether through our website, contact forms, or digital services — is handled with strict care and in accordance with applicable data protection laws, including the GDPR.

To learn more about how we collect, use, and safeguard your data, visit our Privacy Center, where you'll find detailed information including our Website Privacy Notice and Cookie Notice.