Getinge Service Recognized for High Level Customer Satisfaction in 2022-2023
Getinge Care Technical Services received the Circle of Excellence Award for the fourth straight year.
The National Business Research Institute (NBRI) recognized Getinge Care Technical Services with the NBRI Circle of Excellence Award. This is the fourth year that Getinge has won this prestigious award.
“We are proud to once again be recognized for our commitment to excellence in Service,” said Don McAllister, Vice President US SWIC Sales and North America Service. “Getinge receiving the NBRI Circle of Excellence Award for the fourth year in a row is a true testament to the dedication and hard work of our Service team. Thank you to all of our teams for consistently going above and beyond for our customers.”
The NBRI Circle of Excellence Award recognizes organizations that demonstrate high levels of customer experience through the rigorous, scientific, psychological research of their customers. Organizations must score at or above Stretch Performance at the 75th percentile of their industry.
Getinge is compared to and benchmarked against its industry, which is a subset of NBRI’s Big Data of 10.5 billion survey answers. Based on survey results, Getinge performed at the 84th percentile after an evaluation of customer satisfaction and experience including service technician communication, knowledge, professionalism, friendliness, and timeliness. NBRI’s root cause analysis, including linear regressions and random forest models of Getinge’s raw data, provide Getinge with the keen insight and actions necessary for the continuous improvement of customer thinking, behavior, and experience.
“Achieving the NBRI Circle of Excellence Award multiple times in a row is a huge accomplishment for our Service team, and a significant attestation of the team’s commitment to putting customers and their patients first,” said Carlos Garcia, Senior Director of Service at Getinge. “Thank you to the Getinge Service team for always striving for excellence.”
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About Getinge
Getinge is a global provider of innovative solutions for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions. Based on our first-hand experience and close partnerships with clinical experts, healthcare professionals and medtech specialists, we are improving the everyday life for people, today and tomorrow.
Media contact:
Tom Meevis
Vice President, Commercial Strategy and Communications, North America
(416) 254-5054
Tom.Meevis@Getinge.com