IWS Support
IWS Support
Everything you need to succeeed with IWS solutions
We value the relationships developed with our customers during the course of a new implementation, and we believe maintaining these relationships is important for your ongoing success with your solution. The support team members are located around the world to ensure you get the ongoing support, upgrade installations, and guidance you need.
Overview
IWS Support provides customers with valuable help and guidance during implementations, upgrades, and updates and for troubleshooting to ensure continuous satisfaction with their Getinge solution.
Services Provided
Ensure ongoing customer service and satisfaction
Our personal customer communications ensure that we not only meet our Service Level Agreements, but that we always take that extra step and exceed customer expectations. We believe in actively engaging with our customers following the implementation of their solution, and we hold ourselves accountable for driving ongoing customer service and satisfaction.
Our support team members work collaboratively with colleagues around the world and together strive for new ways of meeting customer needs in a timely and proactive manner.
Planning, scheduling and support for your updates and upgrades
We are committed to bringing you annual upgrades and frequent minor updates. We ensure your solutions are technically delivering on the highest market standards while delivering a great user experience – all while adding new functionality and increasing system reliability to customers covered by an active service agreement. To minimize the impact on your daily operations, our support team works with your IT staff and other personnel to plan, schedule, and perform updates and upgrades on a regular basis.
Updates and upgrades are also an opportunity for provide you with additional assistance and guidance on how you can optimize and strengthen the value of your solutions.
Taking care of the technical details
When it comes to today’s IT solutions, you can count on us to work effectively with hospital IT, biomedical, and other technical groups, including third party systems, teams and vendors. We speak your language and make every effort to plan for all installation details.
We perform onsite configuration work to guarantee the highest level of readiness for all your solutions. This includes verification of the entire implementation process to ensure the agreed expected outcome.
Related products
Getinge offers a wide range of products, solutions and services that support you through the entire clinical pathway. We encourage you to explore our world and learn how we can help you provide excellent care without ever compromising on quality or safety.
Sterile Supply Management
T-DOC is the top-of-the-line sterile supply management and traceability solution that brings complete overview and integration to the instrument supply chain for the highest standards of safety and utilization, enabling the best possible care for patients.
OR Integration
Tegris is the operating room (OR) integration system that delivers video and data integration for a simpler, safer and more streamlined working environment, enabling OR staff to focus on the best possible care for patients.
Patient Flow Management
INSIGHT is the patient flow management solution that provides complete transparency, collaboration and overview in and across departments, enabling management and healthcare professionals to deliver the best possible care for patients.
Connected Solutions
Getinge Online is the enabler of Getinge Services that ensures the highest performance and availability of your Getinge equipment and access to valuable information via your personal web portal.
IWS Project Management
IWS Project Management ensures hospitals a successful implementation and on time delivery of projects through efficient configuration and low risk execution.
IWS Implementation & Application Services
IWS Implementation & Application Services supports hospitals through successful hardware and software implementation and ensures all project requirements are met, including integrations to other hospital systems, training and guidance.
IWS Training
IWS Training ensures hospitals a better implementation process and optimal use of their Integrated Workflow Solution through carefully planned and well-executed trainings, tailored to fit their needs.