With Getinge Online, you get immediate notification whenever your equipment requires attention. Notifications can come in the form of text message or e-mail and can cover a range of information, for example in case of equipment error or when a process is complete. Getinge Online ensures you can take immediate action and avoid costly downtime or the hassle of constantly checking to see if the equipment has finished.

When there is an issue with equipment, you can view detailed information about everything has happened and you can retrieve any of the last 30 process printouts for any piece of equipment. With Getinge Online, you can stop taping notes to your equipment and spending time scouring manuals looking for a resolution.

Based on Getinge Online’s context-based help function, your local technician can easily determine the issue and guide an operator remotely. If the issue requires further skills, Remote Diagnostics ensures that Service can guide the local technician in resolving complex issues. Either way, you save valuable time that is normally spent waiting for skilled personnel to arrive on-site.

If on-site service is required, access to spare parts and detailed design drawings are available for the service engineer through Getinge Online. The remote diagnostics information ensures that the service engineer will bring the correct spare part, providing you with the important first-time fix and avoiding costly delays.

Based on the data provided by your equipment, Getinge Online learns to foresee when a component needs replacement in order to avoid a breakdown. Combining Getinge Online with powerful analytics tools and methods enables Getinge to schedule a service visit before a breakdown occurs, thereby eliminating costly delays associated with out-of-service that is waiting for service. Scheduled maintenance of your equipment with Getinge Online ensures maximum uptime and optimises the throughput in your facility like never before possible.

Besides providing you with an overview of the equipment status in your department, Getinge Online also allows you to monitor multiple sites from one location. A cockpit setup with large monitors can provide a complete overview of hundreds of pieces of equipment on various sites and enables service technicians to perform both reactive and preventive maintenance via remote access.

Multi-site monitoring with Getinge Online reduces time spent on-site as all equipment statuses can be checked and issues can be identified from one location. Furthermore, it enables technicians to be prepared with the right knowledge and the right spare parts before making a site visit.